Office manager

Office managers oversee the day-to-day running of an office or department.


What you'll do

Day-to-day tasks

As part of your day-to-day duties you may:

  • establish policies and procedures for staff
  • develop quality control processes
  • carry out staff appraisals and measure performance
  • deal with disciplinary issues
  • prepare reports and give presentations to the senior management team
  • manage the office budget
  • support staff career development
  • attend conferences and training events
  • deal with staff recruitment

Working environment

You could work in an office.

You may need to wear smart business clothes.

Career path and progression

You could take on more responsibility for managing projects, or provide cover for senior management duties.

With experience and more qualifications you could become a personal assistant or executive officer.

Other career options include moving into buying and procurement, financial management, business development and operations management.

What it takes

Skills and knowledge

You'll need:

  • business management skills
  • administration skills
  • patience and the ability to remain calm in stressful situations
  • the ability to organise your time and workload
  • to be thorough and pay attention to detail
  • the ability to work well with others
  • the ability to think clearly using logic and reasoning
  • excellent verbal communication skills
  • to be able to use a computer and the main software packages competently

Most relevant

  • Business - Office managers need a strong understanding of how organisations work, including planning, decision-making, and resource management. They manage budgets, develop policies, and contribute to business strategy – all core business concepts.
  • Mathematics - Office managers handle budgets, analyse financial reports, and track spending across departments. Being confident with numbers helps them manage resources effectively and present accurate data to senior management.
  • English Language - Office managers write reports, draft policies, and communicate with staff at all levels of the organisation. Clear, professional writing and strong verbal communication are essential for everything from emails to presentations.

Also relevant

  • Accounting - Office managers are often responsible for managing office budgets, tracking expenditure, and preparing financial summaries. Understanding how to read accounts and manage costs helps them keep the office running within budget.
  • Economics - Office managers make decisions about how to allocate limited resources – whether that's staff time, equipment, or money. Understanding economic principles like efficiency and cost-benefit analysis helps them make smarter choices for the organisation.
  • Psychology - Office managers deal with staff appraisals, disciplinary issues, recruitment, and career development. Understanding what motivates people, how teams work, and how to handle conflict makes them more effective at managing and supporting their colleagues.
  • Sociology - Office managers work with diverse teams and need to create fair, inclusive workplace policies. Understanding how social structures, group dynamics, and organisational culture affect people at work helps them build a positive office environment.

How to become

You can get into this job through:

  • a university course
  • a college course
  • an apprenticeship
  • working towards this role

You could do a degree in:

  • business management
  • human resource management
  • public administration

Once you've completed your studies, you could apply for a trainee manager position, for example through a company's graduate training scheme.

Entry requirements

You'll usually need:

  • 2 to 3 A levels, or equivalent, for a degree

More Information

You could take a course at college that would give you some of the skills and knowledge to apply for assistant office manager jobs.

Courses include;

  • Level 3 Diploma in Business Administration
  • T Level in Management and Administration

Entry requirements

You'll usually need:

  • 4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, for a level 3 course
  • 4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths for a T Level

More Information

You can start by doing a business administrator higher apprenticeship.

This typically takes 18 months to complete as a mix of workplace learning and off-the-job study.

Entry requirements

You'll usually need:

  • 4 or 5 GCSEs at grades 9 to 4 (A* to C) and A levels, or equivalent, for a higher or degree apprenticeship

More Information

You could work as an office assistant or supervisor in a company, then move on to become a manager through internal training and promotion.

Professional and industry bodies

You could join the Institute of Administrative Management for professional development and training opportunities.

Further information

You can find out more about becoming an office manager from the Institute of Administrative Management.


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