Digital delivery manager

Digital delivery managers are responsible for the performance of a team and the digital products and services they produce.

In this guide

What you'll do

Day-to-day tasks

You will use agile project management to make sure your team works together and communicates well.

In your role you could:

  • manage and motivate your teams
  • work closely with the product manager
  • decide what your project needs and plan the work
  • manage your team's workload so that they can work without disruption
  • build relationships with stakeholders and senior managers
  • coach team members so that they can learn and improve
  • overcome problems to get work done
  • evaluate feedback to improve the service
  • manage budgets

Working environment

You could work in an office or from home.

Career path and progression

With experience, you could become a senior manager responsible for several products or services.

You could also become self-employed or work as a consultant.

What it takes

Skills and knowledge

You'll need:

  • knowledge of computer operating systems, hardware and software
  • to be thorough and pay attention to detail
  • customer service skills
  • the ability to use your initiative
  • the ability to work well with others
  • maths knowledge
  • excellent verbal communication skills
  • analytical thinking skills
  • to have a thorough understanding of computer systems and applications

Most relevant

  • Computer Science - Digital delivery managers oversee the development of digital products and services, so they need to understand how software systems, platforms, and technologies work. This knowledge helps them make informed decisions, communicate effectively with developers, and troubleshoot technical issues that arise during projects.
  • Business - Digital delivery managers plan projects, manage budgets, and build relationships with stakeholders and senior managers. Understanding how organisations operate, how to allocate resources, and how to manage teams effectively is central to their day-to-day work.
  • Mathematics - Digital delivery managers use data analytics to evaluate feedback and measure the performance of digital products. They also manage budgets and timelines, which requires confident handling of numbers, forecasting, and interpreting quantitative information.
  • English Language - Digital delivery managers communicate constantly – writing project plans, presenting to stakeholders, and coaching team members. Being able to explain complex ideas clearly and persuasively, both in writing and verbally, is essential for keeping everyone aligned and informed.

Also relevant

  • Psychology - Digital delivery managers motivate teams, coach individuals, and manage group dynamics to keep projects running smoothly. Understanding what drives people's behaviour and how to support them through challenges helps them get the best out of their teams.
  • Economics - Digital delivery managers make decisions about how to allocate limited resources – time, money, and people – across competing priorities. Understanding concepts like cost-benefit analysis and how markets for digital services work helps them deliver value efficiently.
  • Design and Technology - Digital delivery managers oversee the creation of digital products, which involves understanding the design process from concept through to a finished service. Familiarity with iterative design, prototyping, and user testing helps them guide teams through product development.

How to become

You can get into this job through:

  • a university course
  • an apprenticeship
  • working towards this role

You can do a degree or postgraduate course in a subject like:

  • computing
  • information systems
  • business management

You could do a postgraduate course in project management. It may help you understand what you need to be a delivery manager and learn some of the important skills.

Entry requirements

You'll usually need:

  • 2 to 3 A levels, or equivalent, for a degree
  • a degree in a relevant subject for postgraduate study

More Information

You could start by doing a Digital Product Manager Level 4 Higher Apprenticeship.

Depending on your experience and qualifications, you could also do a:

  • Digital and Technology Solutions Professional Level 6 Degree Apprenticeship
  • Digital and Technology Solutions Specialist Level 7 Degree Apprenticeship

After completing your apprenticeship, you'll need to get experience of working in digital delivery teams before getting a job as a delivery manager.

Entry requirements

You'll usually need:

  • 4 or 5 GCSEs at grades 9 to 4 (A* to C) and A levels, or equivalent, for a higher or degree apprenticeship

More Information

You can start in project management or customer experience management and move into digital delivery by learning on the job.

Most employers will expect you to have experience of:

  • digital projects and products
  • content management systems (CMS)
  • search engine optimisation (SEO)
  • data analytics
  • user experience (UX) design or research
  • agile project management, such as Scrum, Kanban and Lean
  • managing teams

Professional and industry bodies

You may find it useful to join a professional body like:

This can offer you professional recognition, training opportunities and the chance to meet others working in similar roles.

Further information

You can find out more about working in the digital industry from techskills.

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