Digital delivery manager
Digital delivery managers are responsible for the performance of a team and the digital products and services they produce.
What you'll do
Day-to-day tasks
You will use agile project management to make sure your team works together and communicates well.
In your role you could:
- manage and motivate your teams
- work closely with the product manager
- decide what your project needs and plan the work
- manage your team's workload so that they can work without disruption
- build relationships with stakeholders and senior managers
- coach team members so that they can learn and improve
- overcome problems to get work done
- evaluate feedback to improve the service
- manage budgets
Working environment
You could work in an office or from home.
Career path and progression
With experience, you could become a senior manager responsible for several products or services.
You could also become self-employed or work as a consultant.
What it takes
Skills and knowledge
You'll need:
- knowledge of computer operating systems, hardware and software
- to be thorough and pay attention to detail
- customer service skills
- the ability to use your initiative
- the ability to work well with others
- maths knowledge
- excellent verbal communication skills
- analytical thinking skills
- to have a thorough understanding of computer systems and applications
How to become
You can get into this job through:
- a university course
- an apprenticeship
- working towards this role
You can do a degree or postgraduate course in a subject like:
- computing
- information systems
- business management
You could do a postgraduate course in project management. It may help you understand what you need to be a delivery manager and learn some of the important skills.
Entry requirements
You'll usually need:
- 2 to 3 A levels, or equivalent, for a degree
- a degree in a relevant subject for postgraduate study
More Information
You could start by doing a Digital Product Manager Level 4 Higher Apprenticeship.
Depending on your experience and qualifications, you could also do a:
- Digital and Technology Solutions Professional Level 6 Degree Apprenticeship
- Digital and Technology Solutions Specialist Level 7 Degree Apprenticeship
After completing your apprenticeship, you'll need to get experience of working in digital delivery teams before getting a job as a delivery manager.
Entry requirements
You'll usually need:
- 4 or 5 GCSEs at grades 9 to 4 (A* to C) and A levels, or equivalent, for a higher or degree apprenticeship
More Information
You can start in project management or customer experience management and move into digital delivery by learning on the job.
Most employers will expect you to have experience of:
- digital projects and products
- content management systems (CMS)
- search engine optimisation (SEO)
- data analytics
- user experience (UX) design or research
- agile project management, such as Scrum, Kanban and Lean
- managing teams
Professional and industry bodies
You may find it useful to join a professional body like:
- The Chartered Institute for IT
- APM The Chartered Body For The Project Profession
- Project Management Institute
This can offer you professional recognition, training opportunities and the chance to meet others working in similar roles.
Further information
You can find out more about working in the digital industry from techskills.
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External links
This page contains public sector information licensed under the Open Government Licence v3.0.