Human resources officer

Human resources (HR) officers hire, develop and look after employees in a company.


What you'll do

Day-to-day tasks

As a human resources (HR) officer, you could:

  • help to recruit new employees
  • plan staff training and development activities
  • make sure employees have the right pay and benefits
  • arrange employee support services like welfare and counselling
  • handle complaints and disciplinary procedures
  • deal with work absence and staff performance issues
  • advise on pay negotiations, redundancy and employment law
  • develop company HR policies and procedures
  • maintain confidential employee records

Working environment

You could work in an office, from home or remotely.

Career path and progression

You could move from a smaller organisation to a larger public, private or voluntary sector HR department to further your career.

At work, you could train part-time or do an apprenticeship to become a HR manager.

You might also be able to:

  • work as a HR specialist in an area like policy development, training or dispute mediation
  • set up your own consultancy to offer recruitment services and advice
  • work as a HR specialist in the Army or the Royal Air Force

What it takes

Skills and knowledge

You'll need:

  • administration skills
  • knowledge of human resources and employment law
  • to be thorough and pay attention to detail
  • the ability to work well with others
  • the ability to monitor your own performance and that of your colleagues
  • excellent written communication skills
  • business management skills
  • sensitivity and understanding
  • to be able to use a computer and the main software packages confidently

Most relevant

  • Business - Human resources officers work at the heart of how organisations are managed, from workforce planning to developing company policies. Understanding business structures, management principles, and organisational strategy helps them align HR decisions with wider company goals.
  • Psychology - Human resources officers need to understand what motivates people, how to manage conflict, and how to support employee wellbeing. Psychology helps them handle sensitive situations like disciplinary procedures, counselling referrals, and performance issues with insight and empathy.
  • Law - Human resources officers regularly deal with employment law – from contracts and redundancy procedures to discrimination and disciplinary processes. Understanding legal principles helps them advise managers correctly and ensure the organisation stays compliant with workplace regulations.
  • English Language - Human resources officers write job adverts, company policies, formal letters, and reports on a daily basis. They also need to communicate clearly and sensitively in meetings, interviews, and difficult conversations with employees.

Also relevant

  • Mathematics - Human resources officers work with payroll data, budgets for training programmes, and staff absence statistics. Being comfortable with numbers helps when calculating pay, analysing workforce trends, and presenting data to senior managers.
  • Sociology - Human resources officers deal with issues like workplace equality, diversity, and organisational culture. Sociology's focus on how groups function, social structures, and inequality provides useful context for developing fair policies and inclusive working environments.
  • Economics - Human resources officers advise on pay negotiations and benefits packages, which are influenced by labour market conditions and economic trends. Understanding supply and demand in the jobs market helps them make informed decisions about recruitment and retention.
  • Accounting - Human resources officers manage payroll processes, training budgets, and the financial side of employee benefits. A basic understanding of accounting helps them work with finance teams and ensure staff are paid correctly.

How to become

You can get into this job through:

  • a university course
  • a college course
  • an apprenticeship
  • working towards this role
  • specialist courses run by professional bodies

You could do a foundation degree, higher national diploma or degree in any subject. You could then apply for a graduate human resources (HR) training scheme.

You may have an advantage if you study for an HR related subject like:

  • human resources management
  • business management and human resources
  • psychology

If you already have a degree, you could do a postgraduate qualification in human resource management, though this is not essential.

Graduate jobs

You can find graduate HR opportunities with:

  • small and medium sized private sector companies in most industries
  • large multi-national companies
  • charities and education organisations
  • public sector employers like the NHS and Civil Service

Entry requirements

You'll usually need:

  • 1 or 2 A levels, or equivalent, for a foundation degree or higher national diploma
  • 2 to 3 A levels, or equivalent, for a degree
  • a degree in any subject for a postgraduate course

More Information

You can study for human resources qualifications at college, such as the Foundation Certificate in People Practice, offered by the Chartered Institute of Personnel and Development (CIPD).

Courses like these are aimed at helping people to get some of the knowledge and skills needed to find their first job and get started in the profession.

Entry requirements

Entry requirements for these courses vary.

More Information

You may be able to apply for an apprenticeship, for example:

  • HR Support Level 3 Advanced Apprenticeship
  • People Professional Level 5 Higher Apprenticeship

Entry requirements

Employers will set their own entry requirements.

More Information

You could start as a human resources assistant or a business administrator in a company's HR department and work your way up through training and promotion.

You can study a range of professional qualifications in human resources, either online or at a training centre approved by the CIPD.

Career tips

Take a look at the CIPD Profession Map to find out more about the values, knowledge and behaviours needed by HR officers.

Further information

You can learn about a career in human resources from the Chartered Institute of Personnel and Development and Personnel Today.


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