Cruise ship steward

Career path and progression

With experience, you could progress to a supervisor post, like assistant housekeeper or head steward.

You could also move into other areas, like working as a croupier in the casino, restaurant work or entertainment.

What it takes

Skills and knowledge

You'll need:

• customer service skills
• to be thorough and pay attention to detail
• excellent verbal communication skills
• the ability to accept criticism and work well under pressure
• sensitivity and understanding
• the ability to work well with others
• active listening skills
• a desire to help people
• to be able to carry out basic tasks on a computer or hand-held device

Related subjects

Most relevant

• Modern Foreign Languages - Cruise ship stewards work with guests from all over the world and travel to many different countries. Being able to speak a second language helps them communicate with international passengers and provide a more welcoming, personal service.
• English Language - Cruise ship stewards need strong verbal communication skills to greet guests, explain cabin facilities, and handle requests or complaints clearly and politely. Good English skills also help when taking food and drink orders and communicating with the rest of the crew.

Also relevant

• Food Preparation and Nutrition - Cruise ship stewards take food and drink orders and may handle mini bar items and room service. Understanding food hygiene, dietary requirements, and basic nutrition helps them respond to guest queries and maintain safe standards on board.
• Business - Cruise ship stewards handle billing for mini bar items and manage stock and supplies for their cabins. Understanding basic business operations like inventory management and customer service principles helps them work efficiently and progress into supervisory roles.
• Geography - Cruise ship stewards travel to destinations around the world and guests often ask about the places they're visiting. Having a good understanding of different countries, cultures, and climates helps them engage with passengers and enhance the travel experience.
• Psychology - Cruise ship stewards need sensitivity and understanding when dealing with a wide range of guests, including those who may be anxious, unwell, or unhappy. Understanding how people think and behave helps them respond to different situations with empathy and professionalism.