IT service engineer
IT service engineers install and repair computer systems and equipment.
What you'll do
Day-to-day tasks
In this role you could:
- cost and install new IT systems to meet security regulations
- upgrade existing hardware, software and networks
- document systems so others can provide ongoing support
- set up new PCs for people and train staff
- carry out on-site maintenance to prevent future problems
- log and prioritise faults and queries
- fix faulty equipment and testing systems
- put back-up systems in place
Working environment
You could work in an office, at a client's business, at a training centre, at a university or at a college.
Career path and progression
With experience, you could become a service supervisor.
With further training and qualifications, you could also move into network engineering, IT security, database administration, project management, training or technical sales.
Another option is to set up your own company, providing a service to local businesses and consumers.
You can keep up to date with industry developments through professional development training with organisations like The Chartered Institute for IT.
What it takes
Skills and knowledge
You'll need:
- the ability to repair machines or systems
- to be thorough and pay attention to detail
- analytical thinking skills
- excellent verbal communication skills
- the ability to use your initiative
- knowledge of computer operating systems, hardware and software
- problem-solving skills
- the ability to work well with your hands
- to have a thorough understanding of computer systems and applications
How to become
You could get into this job through:
- a college course
- an apprenticeship
- working towards this role
You could do a college course, which may help you to find a trainee job. Courses include:
- Level 2 Certificate in IT Support
- Level 3 Diploma in ICT Professional Competence
Entry requirements
You'll usually need:
- 4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English, maths and computing
More Information
You could do an Information Communications Technician or Digital Support Technician Level 3 Advanced Apprenticeship.
You would learn how to install equipment and software, how to handle incidents and deal with requests for help.
Entry requirements
You'll usually need:
- 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths, for an advanced apprenticeship
More Information
You could start work as an assistant IT technician after taking GCSEs or A levels and train on the job.
Career tips
You may find it helpful to get some industry standard training for support engineer roles. This can be done through organisations like:
Further information
You can find out more about careers and training in computing from techskills and The Chartered Institute for IT.
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External links
This page contains public sector information licensed under the Open Government Licence v3.0.